Privacy Policy

Summary:

We collect your name, email, and sobriety data to personalize your experience and help you on your recovery journey. We keep your data safe with encryption, only share it when necessary (like with our secure service providers), and let you control your information. Contact us anytime at support@phaseapp.com with questions!

At Phase, your privacy is not just important — it’s foundational to our mission of creating a safe and supportive space for those pursuing sobriety. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, and services.

By using Phase, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of data:

2. How we use your Information

Your data helps us to:

• Personalize your journey with AI-powered insights and tools
• Track your streaks, goals, and progress
• Provide tailored support, content, and relapse-prevention features
• Analyze behavior to improve the app’s performance and user experience
• Notify you with reminders, motivational messages, or updates (if enabled)
• Comply with legal obligations and ensure platform security

We will never sell your personal data.

3. Legal Basis for Processing (for users in the EU/EEA)

We rely on the following lawful bases:

• Consent- You provide clear consent for us to process your data.
• Contract- Data processing is necessary to fulfill our service to you.
• Legal obligation- When legally required to retain or disclose data.
• Legitimate interests- For analytics, improvement, and platform security

For health and sobriety data, which is considered special category data under GDPR, we process this information with your explicit consent and apply additional safeguards.

4. Sharing & Disclosure

We retain your data only for as long as necessary to:

• Service providers– For example, hosting, analytics, and AI engines like Hume or Qwen (which power our empathetic AI chatbot and personalization features), all under strict confidentiality agreements.
• Legal requests– If required by law, regulation, or court order.
• Business transfers– In case of a merger, acquisition, or sale (with prior notice).

We may also share anonymized data for research purposes to improve our services, but this will never include personally identifiable information.

5. Data Retention

We retain your data only for as long as necessary to:

• Provide and maintain our services
• Support your personalized recovery journey
• Comply with our legal and regulatory obligations
• Resolve disputes, enforce our agreements, and protect our rights
• Conduct internal analysis and improve user experience

When we no longer need your data for these purposes, we securely delete or anonymize it. If you request account deletion, we will erase your identifiable personal data within 30 days, unless legal obligations require us to retain it for longer.

6. Data Security

We implement strong security measures to protect your data, including:

• End-to-end encryption for sensitive health and sobriety data.
• Secure cloud storage (with providers that meet GDPR and SOC 2 compliance)
• Role-based access control internally.
• Regular vulnerability testing and backups.

7. Your Rights & Choices

You can:

• Access and update your profile info anytime.
• Request deletion of your account and data.
• Opt out of email notifications or push alerts.
• Request a copy of your stored data (data portability).

These rights apply to all users globally, with additional protections as required by local laws, such as the CCPA for California residents. To exercise any of these rights, contact us at support@phaseapp.com.

8. Children's Privacy

Phase is not intended for users under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If such data is discovered, it will be deleted immediately.

9. Cookies & Analytics

We use cookies and similar technologies to:

• Understand user behavior
• Improve app performance.
• Track anonymous usage patterns

We use:

• Essential cookies to enable core functionality
• Analytics cookies (e.g., via tools like Google Analytics) to understand user behavior.
• Tracking cookies to monitor anonymous usage patterns.

You can control cookie usage in your browser or device settings, and we provide a cookie consent banner where required by law.

10. International Data Transfers

Your data may be transferred and stored on secure servers in the United States or other regions outside your country of residence. We ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses for GDPR compliance.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date will reflect the most recent change. We encourage users to review it regularly. If any material changes are made, we will notify you via email or in-app alert before they take effect.

12. Third-Party Links

Our app may contain links to external websites or resources (e.g., in our Curated Resources section). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before sharing any information.

13. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, contact us at:

Phase App

📧 Email: support@phaseapp.com
🌐 Website: www.phaseapp.com